Banks (either sending, receiving, or intermediary) charge wire fees. We take our fee from the amount that is actually received, less bank
fees.  So if you send EUR 300.00, we may actually receive NET $290 (give or take Eur 5.00).  We then take our fee from the final amount, clear of
any bank fees.  If you are sending a small amount, you might consider using Western Union or MoneyGram to avoid bank wire sending,
intermediary, or receiving fees.

We accept Western Union and  MoneyGram. It's included in Popular Money Transfers.

No. We accept only home (residence) telephone numbers for verification purposes. 

There are more than 10 digital payment processors, all accepted by different merchants, and exchanged by different exchange providers. Most popular are Liberty Reserve, EuroGoldCash, Pecunix. In order to open an account in Liberty Reserve, please click here.

Fill out all required fields, and after your e-mail address verification your Liberty Reserve account will be  opened.

Click here If you wish to open EuroGoldCash account.

Registration procedure is similar, your account will be opened right after your e-mail address verification. Other digital currencies have various registration features, and different levels of security. We recommend you use digital currencies with no chargebacks, for security of your funds.

This is a rare situation. But in case it happened, please follow this procedure:

1. Check your e-mail space usage - your disk might be full and not accepting new messages.

2. Check your SPAM folder - our message might be stored in it.

3. Check your e-mail settings - your mailbox might be rejecting incoming messages, and in this case we will receive message from MAILER-DAEMON that the message could not be delivered.

3. Please allow at least one minute between filling out our forms. Our hosting provider has implemented strict SPAM policies, which include limited number of e-mails generated per certain period of time.

4. If all this does not help, please send us an e-mail, and we will send you confirmation e-mail manually.

First, do not panic - it does not mean that we are ignoring them. There could be many reasons, some of which are:

1. Your disk might be full and not accepting new messages.

2. Check your SPAM folder - our message might be stored in it.

3. Check your e-mail settings - your mailbox might be rejecting incoming messages, and in this case we will receive message from MAILER-DAEMON that the message could not be delivered.

3. If you filled out contact form and have not received our response within 24 hours, please send us an e-mail manually. Our hosting provider has implemented strict SPAM policies, which include limited number of e-mails allowed per certain period of time by the contact form.

4. If all this does not help, please post a question in our forum, and we will respond to you shortly.

For now – yes. In order to keep our fees low, so far we provide customer support only through e-mail. Soon we will be available on ICQ, Skype and telephone. 

We are an exchanger. We only buy, sell, and exchange digital currencies. If you are looking to purchase something in the internet, please use online services that can buy goods and servcies for you, in exchange for digital currencies. We recommend Kupitam.com, this store will assist you with purchasing any item in the internet for your Liberty Reserve and EuroGoldCash.

There’s a maximum amount you can buy/sell/exchange with us without prior notice.
This is the amount that will be processed on a regular basis, within our regular processing time. Currently it’s EUR/USD 500000.00.
In case you’re looking to exchange larger amount, please check with us first, and we will inform you on how long it will take to replenish our reserves and prepare all necessary arrangements to complete your order.
Please note: we will gladly negotiate our fees with our customers when exchanging large amounts. Please contact us at support@absolutexchange.eu for any suggestions.

 

 Our minimum fee is 5 EUR/USD. Therefore, the minimum amount should not be less than 5 EUR/USD.


 

 For now – yes. In order to keep our fees low, so far we provide customer support only through e-mail. Soon we will be available on ICQ, Skype and telephone.


 

Yes, we do, with the exception of a few countries, due to difficulties with local legislations.

 

An account title (name) is a word or phrase associated with your digital currency account number. It would be your name or any other word that you specified when created your account. While funding your account, we use your account title for extra security, just to make sure we are funding the right account. Please provide it when filling out an order form. If we do not receive your account title, we will have to contact you for it additionally before completing your order.

 

Instead of having a separate schedule where half of rates is usually expired, we prefer to keep our fees in one place, but always updated, so you will never be surprised that the rate you’re counting on is not effective anymore, and the current fee is actually higher.
For your convenience we have included our rates directly in order forms. You can find all fees applied to any transactionwhen filling out the form in interactive mode. Please note: processing fees are not refundable.

Our official processing time is 1-24 hours (or 1 business days). However, most of our orders are processed within 1-12 hours. Please note: some digital currencies have implemented special exchange policies, which extend the order processing time dramatically. For instance, some payment processors verify all transactions prior to crediting funds to an exchanger's account. Generally, the order processing time depends on basic policies of digital currencies involved. For example, Liberty Reserve is the most liquid currency, and therefore takes the least time to exchange. EuroGoldCash is less popular, but makes it as easy to replenish as possible. On the other hand, StrictPay freezes transferred funds for 24-72 hours, which makes us hold this time in order to protect ourselves from losing money.

Please see the chart of regular processing time depending on outexchanged digital currency:

Liberty Reserve: 1-24 hours;

EuroGoldCash: 1-24 hours;

Pecunix: 1-24 hours; 

Gold-Pay: 1-24 hours;

C-gold: 24-48 hours;

StrictPay: 24-72 hours (may be delayed to uncertain extent);

PayPal: not outexchanged!

Yes, some of our fees are unreasonably high. And there is a reason for that. From 20/06/2009 StrictPay launched new exchange policy, which caused our fee raise. 10% out of every transaction goes to StrictPay reserve fund, and 2% is deducted as their transaction fee. We consider it a high risk payment system, and take this risk into account while setting up our fees.

 Verification is needed for buy orders only. You don't need to be verified in order to sell or exchange e-currency. Please select "Verification" in the main menu, fill out verification form, and you will be contacted by our representative within next few days. Please provide clear and easily readable copies of your documents. We accept JPG, GIF, TIFF, BMP, and PNG format only. After you are verified, please feel free to fill out buy order. You need to be verified only once. We might ask you for additional documents if necessary.

 Western Union fees are based on a number of factors (i.e. amount, country of destination, fluctuations of USD), this makes it nearly impossible to predict and account an actual price. In fact, WU does not even have a fee schedule to give to its own customers. Based on our experience, sometimes WU money transfer “in minutes” is even cheaper than “in 2 business days.” That is why we do not include WU fees in the calculation of the final amount received by you. While transferring the money to you, we will always act in your best interest and facilitate the fastest and cheapest route possible. Of course, if you have any special request as to transferring your money, please use the “Questions or comments” field in the order form.
 

 We do not have a fee schedule posted separately. For your convenience we have included our rates in all order forms. You can find all fees applied to any transaction when filling out the form in interactive mode.
Instead of having a separate schedule where half of rates is usually expired, we prefer to keep our fees in one place, but always updated, so you will never be surprised that the rate you’re counting on is not effective anymore, and the current fee is actually higher.

Photo ID is your identification document with your name, permanent residence address, and photo. It can be your passport, driver’s license, or other type of document containing all the data listed above. The document should be currently valid (not expired or revoked!!!). Please provide clear copies of your photo IDs, with all details clearly visible. Please provide the copy in JPG, GIF, TIFF, BMP, PNG format only. The file size should not exceed 1Mb, otherwise we might not be able to read it.

- Can I provide my mobile or business phone number in the verification form?
No. We accept only home (residence) telephone numbers for verification purposes.